Frequently Asked Questions

  • What is our return policy?

    Returns are only accepted if paintings or prints are received damaged.

    If the painting or print itself (not the package) arrived damaged. Returned Items must be in original product packaging.

    If you have any issues with your order please reach out to us.

     eviepsarris@gmail.com

    • What are the shipping options?

    We offer Free Standard shipping to US and Canada on Original Paintings by Canada Post.

    Gelato Canvas Prints are shipped out in Canada by Landmark or Purolator.

    Gelato Canvas Prints are shipped out in US by FedEx, UPS or USPS. 


    Please note: Art with Evie does not offer local pickup.

    • Do I have to pay taxes or duties?

     Yes. Taxes are included on shipping rates, and there is a handling fee as well. We take care of the Duties.

    • When will I receive my order? 

    For Free Standard Shipping on Original Paintings to Canada, orders will be processed the same day or next morning. You will receive your package within 3-9 business days from the processing date.

    For Free Standard shipping to US orders on Original Paintings, orders will be processed the same day or next morning. You will receive your product within 4-8 business days from the processing date.

    Gelato Canvas Prints estimated Shipping Dates will be present at Checkout.

    •   What do I do if I never received my order?

    If you haven't received your order within 10 business days of placing your order, please contact Art with Evie at: eviepsarris@gmail.com

    • How do I make changes to an order I’ve already placed?

    If you need to make changes to an order please contact us at: eviepsarris@gmail.com as soon as possible.

    • Where are you located?

    Art with Evie is located in the Junction,Toronto West, ON. Canada.

    • How is the product made? Where do the materials come from?

    All paintings are created by Evie, and materials used are bought locally.

    • How do I make sure I order the right size?

    You can find the dimensions to each painting under their prices on their product page.

    • How do I contact your company if my question isn’t answered here?

    If you have any additional questions that were not answered please contact us at: eviepsarris@gmail.com

     

    Contact Art with Evie:

    (437-779-7373)

    Email:

    eviepsarris@gmail.com